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Cancel all Quantitative Targets on Government Services

Comment 6th July 2010

All quantitative measurements on government services, such as the NHS, should be scrapped.

These should be replaced by qualitative targets, based upon feedback from patients, public and staff.

Why does this matter?

You cannot judge the efficacy of a service by counting numbers.

The only true judgement is whether that service is achieving its objectives.

The only people who know this are the recipients and staff involved.


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