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Cancellation of Contracts Made in a Consumer’s Home or Place of Work

Comment 12th July 2010

Under this legislation, the consumer at least seven calendar days (“cooling off period”) to cancel a contract for any purchases or services above the value of £35. 

It requires a written contract to be signed for any work above £35.00. 

I don’t have a problem with the “cooling off period”; the issue is that business (seller) is required to explain this law to consumers and that they have to sign a contract (wasted time). Also the amount of £35-00 is ridiculously low. e.g. A plumber arrives to replace a washer and a contract need to be drawn up. Or an electrician arrives to replace a cracked socket outlet and a contract needs to be drawn up. 

It is just another administrative burden that small businesses do not need. 

I think consumer protection is a good thing and a “cooling off period” is also worthwhile. BUT please increase the amount to something sensible like £100-£200.

Why does this matter?

Time is wasted explaining the law to customers; and It is just another administrative burden that small businesses do not need.  

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