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Prevent companies from having terms and conditions that undermine consumer rights.

Comment 13th August 2010

I recently tried to get a refund on a service that I had not received only to be told that because the company had terms and conditions that said it didn't do refunds I wouldn't be able to get my money back.  Surely the laws passed giving consumer rights should override any terms and conditions a company might have. These laws were  introduced so that consumer rights would be protected not so companies could bypass them with small print.

Why does this matter?

It is important because legislation that was passed in good faith is being gradually undermined.

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