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Review all routine paperwork in all areas of public life

Comment 8th July 2010

All practitioners dealing directly with the public – teachers, police, social workers in particular – routinely complain that they spend far too much time on filling in forms, making returns etc at the expense of time spent doing what they are trained to do and what is the real purpose of their job. Of course, proper records need to be kept, reasons for key decisions noted, minutes made of significant meetings etc, but the pendulum has swung too far towards recording every detail and away from common sense.

Why does this matter?

It is important that those whose job is to help, support, teach, protect others can spend the bulk  of their time in this important undertaking (or at least in activity that directly supports this function e.g. lesson planning) and not in filling in endless forms about what they have done. This would improve the quality of frontline serviices and also the job satisfaction of the people concerned.

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