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Stop having premium rate 0871 numbers for government departments

1 Comment 3rd July 2010

If the government are cutting back on services, then we know that we are going to be held up on the phone for a long time hoping that someone will answer us, when we ring up the DWP or the Tax Office,  that now takes on adverage over an hour to get seen to.

Now when you are on a low income,  trying to contact Jobcentreplus, or the tax office is essential communication, and for the departments to be profiteering on this type of thing is completely wrong.

The call operatives won't call you back, and more often than not, you get halfway though either the conversation before you have to start all over again with someone else, as you just spoke to the front line desk, instead of the actual advisor.  You are lucky if you don't get cut off handing over and you have to keep repeating yourself over and over again, which often increases  the cost of the call.

Taxation, the jobcentreplus, NHS hospitals, social services, and Tax Offices are essential to every person in this country, and if you will be closing local offices in favor of call centres, then at least be fair and have at least a local call rate, or even a free number.

Why does this matter?

Taxation, the jobcentreplus, NHS hospitals, social services, and Tax Offices are essential to every person in this country and by rights people should be able to take their time over the phone and explain their situation without the worry of not having enough money to cover the call cost.

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One Response to Stop having premium rate 0871 numbers for government departments

  1. Ian says:

    Most government services have moved to 0300 and 0345 numbers. These are charged at the same rate as calling an 01 or 02 number and count towards inclusive allowances on landlines and mobiles. Always look on the official website of the organisation you are calling for their up to date contact details.

    If you see an 084 or 087 number listed on a third party website or in Google search results, the number is probably out of date or is fake. Beware of websites listing fake numbers which they themselves own and which they collect the revenue share payments from.

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