Ban telephone revenue sharing on non-07 & non-09 numbers

Many businesses and even public sector organisations continue to use 0845 (HMRC), 0844 (SIA) which are not Phonepay Plus regulated and often charge much more than standard landline rate to call, especially 0844. A ban on all unregulated telephone revenue sharing, as Ofcom did with 0870, would then pave the way for calls to 08 numbers to be price-capped at the same level as 01/02/03 numbers without need for expensive rebranding of literature.

In addition,

callers should not be left "on hold" for more than a maximum permitted time specified in law (e.g. 4 minutes), without being given opportunity to be called back.

UK Mobile operators should be legally required to connect 0800 numbers free of charge, for a limited no of minutes e.g. 20 mins per call.

Why is this idea important?

Many businesses and even public sector organisations continue to use 0845 (HMRC), 0844 (SIA) which are not Phonepay Plus regulated and often charge much more than standard landline rate to call, especially 0844. A ban on all unregulated telephone revenue sharing, as Ofcom did with 0870, would then pave the way for calls to 08 numbers to be price-capped at the same level as 01/02/03 numbers without need for expensive rebranding of literature.

In addition,

callers should not be left "on hold" for more than a maximum permitted time specified in law (e.g. 4 minutes), without being given opportunity to be called back.

UK Mobile operators should be legally required to connect 0800 numbers free of charge, for a limited no of minutes e.g. 20 mins per call.