These "companies" often use inappropriate tactics to recover money for businesses that are more than able to sue in the county court. They circumvent the law of contract, infringing consumers' rights in the process. They are a waste of time and impose a disproportionate cost on businesses. Direct resources to the small claims divisions of the county court…..and watch attitudes change!!
Provide the county court system with adequate resources to deal with small claims regarding consumer protection. Private debt collecting agencies are filling the void, to the detriment of the consumer. Individuals need to be able to claim or defend actions and all too often companies are using the debt collection agency as their first port of call.
The law of contract seems to ecape most of them and thank goodness that consumer advice centres within Trading Standards Departments are there to help.