There is no common sence in this applicatiion, when you phone from your home and it concerns your partner (Insurance, utility accounts etc) you cannot do anything with it because it is in your partners name, the human at the other end of the phone should be able to determine from a couple of questions that the data remains protected but usable?

Why is this idea important?

I had to change my pets insurance to another policy as it was in my daughters name who has now movewd to another address, there have been many instances where there are significant delays due to the data protetction even though I'm using the same phone number as another member of the family.

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