I think my idea of having an emergency helpline department that will help with immediate financial or getting immediate help to get the problem solved, and this should only apply to pensioners. I think its important to help those that are in need of it.
I am a pensioner and recently I was woken in the night by running water, the problem was a leak that had developed inside my boiler, I have been trying to get help to get this repaired, my insurance company have told me that the boiler is not covered on my policy. so now I am stuck with no water as I have had to turn it off at the main, the point I am trying to make is that trying to get help with this, because the financial cost is high, is so difficult and long winded, I only have my state pension, which is topped up with pension credit, so I do not have access to large sums of money,we are barely able to eat or drink because of the high cost of bills, so when an emergency like this happens its a living nightmare for us to resolve. It would be nice to be able have a department for emergencies that require immediate attention, I hate to think what we would have done had this happened in the middle of the last winter,i do not think we would have survived. may I add that I am still without water and no heating.