British Nationals should feel welcomed when they return to their country- not treated with the suspicion that suggests they are all potential criminals or imposters
UK Borders staff should treat UK nationals returning to teh country with greater respect and efficiency. Remove the stupid rule that says you can't use a mobile phone in an arrivals hall and return to a wave through system for people with UK passports. Also revise their search powers- I was stopped by a UK Border Agency official at Portrmouth because he wanted to see where the engine of my car was!!