Crowdsourcing changes to UK law
There is problem with the telephone service used to connect to The Pension Service.
This problem results in the inability to make contact with the person[s] who send out letters etc..
In addition, the contact numbers on the P.S. lettterheads are incorrect in that they have been superceded by a new telephone system.
Also, the P.S. switchboards have had the facility to transfer telephone calls & answer e-mails removed.
There exists good reasons to streamline this [ multi office ] facility thereby saving considerable government funding and reducing operational costs.
More importantly the confidential nature of mattters discussed with the Pension Service is being jeopardised.