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Geographic telephone numbers

1 Comment 11th July 2010

Require all Governmental bodies to supply at least an alternative geographic telephone number (beginning with 01,02 or 03), especially HMRC.

Why does this matter?

The Lib Dem/Tory Alliance is asking for our ideas on how to save money. It should also be reciprocal.

Why should these bodies waste our money? Many subscribers have opted into a package which pays for all geographic numbers and are therefore 'free'. These packages do not always include 0845 and 0870 numbers for example and so we have to pay twice.

It is made worse when the call is answered by a machine and you are left holding the line wondering if it will ever be answered and the meter is running…………………..

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One Response to Geographic telephone numbers

  1. Ian says:

    HMRC swapped their 0845 lines over to replacement 0300 and 0345 numbers between April and October 2013.

    DWP made a similar swap in April 2014. Most government lines have now changed to 03 numbers.

    Regulation 41 of the Consumer Contracts Regulations 2013 requires retailers, traders, and passenger transport companies to use 01, 02, 03 and 080 numbers for post sales helplines.

    The FCA will shortly bring in similar regulation for the financial sector some time later in 2015.

    After a gap of almost six years, 0870 numbers return to revenue sharing on 1 July 2015 with a Service Charge of up to 13p per minute, the same as for other 087 numbers. The Service Charge on 084 numbers, including 0845, is up to 7p per minute.

    From that date, all users of 084, 087 and 09 numbers are required to declare their Service Charge wherever their number is advertised. This will catch sales and enquiry lines, many of which will move to 03 numbers.

    From the same date, calls to 080 numbers become free from all mobile phones.

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