Many businesses and even public sector organisations continue to use 0845 (HMRC), 0844 (SIA) which are not Phonepay Plus regulated and often charge much more than standard landline rate to call, especially 0844. A ban on all unregulated telephone revenue sharing, as Ofcom did with 0870, would then pave the way for calls to 08 numbers to be price-capped at the same level as 01/02/03 numbers without need for expensive rebranding of literature.
callers should not be left "on hold" for more than a maximum permitted time specified in law (e.g. 4 minutes), without being given opportunity to be called back.
UK Mobile operators should be legally required to connect 0800 numbers free of charge, for a limited no of minutes e.g. 20 mins per call.
Why is this idea important?
It will benefit callers to businesses, public services and banks, with cheaper call rates.
Especially to those who call from mobiles and those on lower incomes.
It will stop the called organisations from profiteering from those who call them & remove the incentive to wring money out of callers by leaving them on hold for many minutes or even hours.
It might also encourage service providers to widen the offering of their internet services, instead of requiring users to call expensive 084 or 0871 numbers to access certain services.
09 numbers will be obviously revenue sharing. Such nos should be for value-added services only, not customer support & enquiries.