If you want people to feel they have a realistic oppotunity to resolve disputes without going it court the efficiency and accountability of such ombudsman schemes needs to be brought into question.
Can consumers really be expected to conduct near litigation like procedures with Ombudsman services? I think not.
Increase the remit and scope of Ombudman schemes to make them a credible deterrent to the industry they regualte.
Reduce the paperwork they insist claimants must adduce and ensure that organisations whoe complaints they oversee cooperate more fully.
GOind to the ombudsman shoudl, not onlyu be in the case of last resory as presently too many organsiations have three stage procuures – where a complaint with an organisation has not been resolved after two written communications you should be able to refer to an ombudsman and that organisation's failure to redress the problem shoudlb e taken into account in any judgement by th eombudsman.
Give them powers to make binding unlimited fines on industries whose disputes they oversee.