Taxation, the jobcentreplus, NHS hospitals, social services, and Tax Offices are essential to every person in this country and by rights people should be able to take their time over the phone and explain their situation without the worry of not having enough money to cover the call cost.
If the government are cutting back on services, then we know that we are going to be held up on the phone for a long time hoping that someone will answer us, when we ring up the DWP or the Tax Office, that now takes on adverage over an hour to get seen to.
Now when you are on a low income, trying to contact Jobcentreplus, or the tax office is essential communication, and for the departments to be profiteering on this type of thing is completely wrong.
The call operatives won't call you back, and more often than not, you get halfway though either the conversation before you have to start all over again with someone else, as you just spoke to the front line desk, instead of the actual advisor. You are lucky if you don't get cut off handing over and you have to keep repeating yourself over and over again, which often increases the cost of the call.
Taxation, the jobcentreplus, NHS hospitals, social services, and Tax Offices are essential to every person in this country, and if you will be closing local offices in favor of call centres, then at least be fair and have at least a local call rate, or even a free number.