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Broadband providers must be truthful about their download speeds

Comment 16th August 2019

Broadband providers should have to provide the service they say they will in their contract.  At the moment, companies can sell you a certain speed of internet access, but in reality get away with providing far lower than this, a lot of the time. 

You wouldn’t pay to stay in a five star hotel for a month, only to be given a four star hotel for two weeks and then a two star hotel for the rest of that month.  So we shouldn’t have to accept less than we pay for when it comes to Internet services.

As a bare minimum, Internet providers should have to provide speeds 95% as fast as they advertise, for 95% of the time you pay for.  If they fail in this, they should have to reimburse their customers for that month.

Why does this matter?

This will ensure fairness for the customer.  It should also improve the quality of broadband services, as companies will actually have to provide what they advertise.

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